*THOUGH OUR DURHAM OFFICE IS CLOSED TO ALL TRAFFIC, WE ARE STILL HERE FOR YOU.*
So you'd like help with VA Disability? Here's how you get started.
For the foreseeable future, we will be performing our operations electronically according to the guidelines below. To aid us in this transition, please read them in their entirety. Any questions we receive that are answered either (1) below; or (2) on the FAQS page of this website will be redirected back here. Addressing repeat questions takes valuable time away from addressing the needs of our veteran’s claims—time that we cannot afford throughout this new phase of operations.
We are accepting new clients. Due to the growing pains we are experiencing as we adapt to this new process, response times may vary, but to aid us in your onboarding please do all of the following:
Complete the New Client Intake Form
Gives us the baseline information we need to establish your file
Complete and mail VA Form 21-0966 to your Regional Office
Establishes your Effective Date (“back-pay” date) so your claim doesn’t lose time as we prepare your case
If you do not have a full set of your service medical and personnel records—Click here and follow the directions at the bottom of the page
We will need your service records to process your claim, so it is easiest (and fastest) to go ahead and send off for them
If, to your knowledge, your document does not require a response to the VA within the next 14 days
We will process this document and follow-up with you in the order it was received.
If, to your knowledge, your document does require a response to the VA within the next 14 days
Please email the document with the subject: “LASTNAME FIRSTNAME – TS CLAIMS DOCUMENT”
If your document is too large for email submission and you are unable to share via Google Drive or other secure file sharing method:
Please email us the subject to: LASTNAME FIRSTNAME – LG CLAIMS DOCUMENT”
If your only option is to mail us your document, please mail documents to the address below. Note that this places SIGNIFICANT additional burden on us and, also, might result in delayed response:
ATTN: Claims & Appeals
1920 Cook Road
Durham, NC 27713
If you do not have personal or familial access to a scanner, and would prefer not to mail the documents, there are smart phone/tablet apps that can be downloaded that will scan documents to PDF files that you can email from your phone. Microsoft Lens and Adobe PDF Scanner are both free and available for Androids and iPhones. Please don't just snap and mail photos with your cell phone camera as it requires that we manage a unique file for each individual page that clients send.
If the VA has compensated you for a claim that we helped you work on and you would like to submit payment, you can do so
Online at veteranpavilion.com/payments; or by mailing a check or money order (payable to Veterans Pavilion) to
1920 Cook Road
Durham, NC 27713
Do not mail cash
We truly thank you for allowing us to continue our mission of serving veterans in their time of need, and we appreciate your patience as we brave this new frontier!
If you are not in possession of your records, we will gladly assist you with requesting them during your visit at the Veterans Pavilion. If you'd like to request your records prior to seeing us, please see the "Records Requests" entry on our blog for step-by-step, DIY instructions.