Yes, for most most claims this is a voluntary fee. We are not a non-profit nor are we a government entity operating from government funds. For claims that pay veterans retroactively, our fee is 10% of your retro payment each time our work gets you a retro payment. There is no fee for non-retro claims and veterans never owe us before a decision has been rendered and the veteran has been paid first. Not all veteran claims pay veterans retroactively and with some claims, because of payouts that veterans received at discharge, some veterans receive no retro payment until those balances are paid. Still, we take on those claims as well without regard of whether we'll receive a fee.
For decades there has never been a fee agreement or written contract. We have only requested that veterans contribute 10% of their retro. However, they have never been required to contribute anything.