Because of the volume of clients we serve, we rarely accept phone calls. The best way to get your questions answered is to:

  • visit our FAQ page and browse previously submitted questions;
  • or visit our contact page and submit your question if your inquiry is specific to your claim.
  • email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • visit us during office hours

If you must call, the best time to call is Mon.- Wed between 6 and 7p.m. 

Information is available on our website about what we do, who we help, how to receive our help, when we are available and what to bring. We do not schedule appointments at our Durham office. Instead, we invite you to just come (during office hours). When you visit, we are happy to consult with you and review your records to learn specifics about you.