Veterans Pavilion Coronavirus Plan

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Coronavirus Coronavirus
As a precaution to protect clients, staff and the public from the spread of Coronavirus, the Veteran's Pavilion is implementing the following changes over the next 4 weeks (March 15 to April 15). Please read the ENTIRE list that follows:
  • OUR OFFICE IN DURHAM IS CLOSED TO ALL TRAFFIC. We are available to you online via email at This email address is being protected from spambots. You need JavaScript enabled to view it. during this time. 
  • no new clients — if you've never visited us, please wait until after April 15, 2020. To establish and protect the effective date of any new claim, we recommend that you submit an Intent to File (VA Form 21-0966) to your state's VA Regional Office. This will ensure that no monies are forfeited while you are waiting to be accommodated by the Veterans Pavilion. New clients will not be serviced during this period.
  • Existing clients, would strongly prefer that you email anything new while we are operating under this protocol. Mail is also an option but we strongly prefer email If you must mail, please do not require that we sign for your mailing.  We'll prepare any responses and return them to you with submission instructions. We respectfully ask that you NOT send documents by fax and no drop-offs during this period please..
  • If you have been compensated for a claim or appeal and would like to submit payment to Veterans Pavilion you can do so online at or send payment payable to Veterans Pavilion to 1920 Cook Road, Durham, NC 27713.
  • If you do not have a scanner and you don't have a friend or rellative that can assist you with sending documents electronically, you can use your smartphone. There are inexpensive ($1-$10) apps in the Google Play and iOS app store that will let you use your smartphone's camera to easily capture images and create multi-page PDFs. If you have large files that cannot be emailed, let us know and we'll provide you instructions for uploading those files. Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it..
While we are dedicated to the task of serving you, the demands on us are great. Prior to making an email inquiry, consider whether your questions are already addressed on the website. This plan is fluid and may change as the nature of the crisis may require additional accommodation. Please nonitor our website for the latest on how the crisis impacts our operations. Thanks.
Read 577 times Last modified on Monday, 23 March 2020 22:24
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